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Contact support

At Child's Tale, your satisfaction is our priority. Our dedicated team is always available to answer your questions and provide the necessary support to ensure an enjoyable shopping experience for you and your children.

For immediate assistance:

To speak directly with a member of our customer service team, you can call us at:

00966503034958

For detailed inquiries:

If you have a question that requires explanation or attaching files (such as images), we are happy to receive your messages via email:

[email protected]

We promise a quick response:

At Hekayat Child, we are committed to dealing with all our customers. Because we believe that your trust is the foundation of our success, we treat every inquiry we receive with the utmost priority and care. We at Hekayat Child pledge to carefully review your message, understand your needs thoroughly, and work diligently and quickly to provide effective and satisfactory solutions. Our goal is not only a quick response, but also to ensure you receive a comprehensive answer and a complete solution to your inquiry within 24 business hours, providing you with peace of mind and a shopping experience worthy of you and your children.

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Baby Story

Free gift wrapping For each toy
Kingdom wide shipping Costs 25, and free above 299 SAR.
Returns within 3 days Easy, hassle-free replacement.
Secure payment and installment Pay in 4 installments.
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Baby Story

The finest baby essentials and educational toys for a fun, safe, and happy experience, backed by over 35 years of expertise.

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Since our launch in 1985, Baby Story has been on a heartfelt mission to transform every toy into the beginning of a beautiful memory, establishing ourselves as Saudi Arabia’s most trusted destination for interactive toys and premium baby essentials. We deeply believe that play is the ultimate language of childhood and the best way to explore the world, which is why we go beyond simply selling products to deliver enriching experiences that build cognitive and motor skills through our collection of over 14,000 safe items spread across 175 carefully curated categories. Backed by over 35 years of expertise, our dedicated team of parents and specialists handpicks products from more than 465 global brands like LEGO, Barbie, and Hot Wheels, guaranteeing 100% authentic items made from non-toxic, highly durable materials. As an officially registered store on the Maroof platform under Tax ID 310391153900003, your security is our top priority, offering fully encrypted payment gateways that support Mada, Visa, MasterCard, Apple Pay, STC Pay, and Cash on Delivery. Knowing how excited your little ones are to receive their gifts, we built a robust logistics network with premium partners like Aramex, SMSA, and WePack to provide same-day delivery in Jeddah for orders placed before 6:00 PM, and fast two to five-day shipping across the Kingdom at a flat rate of 25 including VAT, with free shipping automatically applied to orders over 299 SAR. We also warmly welcome you to visit our three strategically located stores in Jeddah’s Al-Zahra, Al-Safa, and Al-Basateen districts any day of the week. Because every gift carries a special meaning, we offer professional wrapping services, custom greeting cards, and price-hiding options to ensure your surprises remain perfect, all backed by a flexible policy allowing returns within 3 days and exchanges within 7 days while fully covering costs for any defective or incorrect items. Our exceptional customer care team is always ready to assist you and provide genuine advice via email at [email protected] or WhatsApp at 0503034958, because at Baby Story, we are more than just a store; we are a family dedicated to bringing unforgettable smiles to yours.

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