Here you will find answers to all your inquiries about returning your orders and refunding payment from the Hikayat Child Store.
We understand that sometimes you might change your mind. That's why we've made the order cancellation process as simple and quick as possible before your order ships.
We provide you with complete flexibility as you wish:
1. For return (refund): You can request a return within 3 days from the date you receive the product.
2. For exchange (for another product or credit): You can request an exchange within 7 days from the date you receive the product.
Yes, you can cancel your order and receive a full refund at no cost, provided the order status is "Processing" and has not yet been delivered to the shipping company (100% refund). You can check your order status at any time through the "My Orders" section of your account.
The approved method for canceling your order is to contact our customer service team directly. To ensure a speedy process, please provide the team with your order number when contacting us via WhatsApp, email ([email protected]), or by calling 0503034958.
Once an order has been delivered to the shipping company, it cannot be stopped. In this case, you can refuse to accept the shipment when the representative contacts you. This will be considered a "returned order," and the original shipping fees will be deducted from your refund.
Once your cancellation is confirmed by our team, your refund request will be processed immediately. It may take up to 14 business days for the refund to appear in your account, depending on the procedures of your bank or payment provider.
Our goal is your complete satisfaction. Here we outline the basic terms and conditions and the timeframe you have to return a product that you are not satisfied with.
To ensure your order is accepted, the product must be in its original condition, unused, in its original packaging, unopened or damaged, and with all accessories and manuals.
We mean the packaging of the product itself (the game box), which must be intact and tightly sealed as you received it. The outer shipping carton used to deliver the order is not required.
For your safety, the exchange of oversized products (such as costumes) has a specific and precise policy:
1. Replacement must be requested within one day only (24 hours) from the date of receipt.
2. The customer bears the full shipping and return costs.
3. This policy only applies if the product details and sizes are accurately shown on the product page.
When you receive the product yourself from one of our branches and want to return the order or a specific product, you can follow one of two methods:
1. You can return the order/product yourself to the branch and thus the return is 100% free.
2. We can send a shipping representative to you to deliver the order/product you wish to return. In this case, you will be responsible for the return shipping costs, which will be deducted from the total amount you paid.
You can contact our customer service team to arrange a return process that suits you.
For your safety and product quality, there are some items that are of a special nature that cannot be returned or exchanged. We explain them here in complete transparency.
Yes, to protect public health and property rights, the following products are not allowed to be returned or exchanged:
1. Electronic devices
2. Electronic games (video games)
3. Prepaid cards (charge cards)
4. Costumes (subject to a 24-hour exchange policy only. #Question No. 8)
The only exception to this rule is if the product arrives to you damaged or defective. In this rare case, our damaged product policy applies, and we cover all costs.
Don't want a refund? Did you receive a gift? Here, we offer flexible options for exchanging or handling gifts with ease.
Of course. After contacting customer service and arranging the return of the first product, upon receipt and confirmation of its condition, the product value will be added as credit to your store wallet (less the original shipping fees). You can then use this credit to purchase any new product you desire.
Yes, I'm happy to. Please provide customer service with the original order number or the buyer's mobile number. The gift can be exchanged for another product, or its value (less the original shipping fees) can be added as credit to your store account. Please note that the gift value cannot be returned in cash or transferred to a bank account other than the original buyer's.
We sincerely apologize if any errors occur. Rest assured, in these cases, we will take full responsibility and will endeavor to resolve the issue as quickly as possible.
Please contact customer service within 3 days of receiving your order, providing us with photos of the damage. We will cover the full cost of replacing or returning the product, provided it has not been used.
You must contact us within 3 days of receipt. The product must be in its original packaging and complete with all accessories for inspection. If a manufacturing defect is confirmed, we will replace or return it.
We sincerely apologize for this unintentional error. Please contact customer service directly, and we will immediately cover the full cost of returning the incorrect product and send you the correct one at no additional cost.
To make the process clear for you, we explain here in detail the steps to complete the refund process, how to get your money back, and all the financial details related to it.
The first step is always to contact our customer service team via the available channels (WhatsApp, email, or phone), inform them of your desire to return, and provide them with your order number.
Currently, the online order return system is centralized through shipping only, and returns cannot be processed directly through branches to ensure the accuracy of financial and warehouse procedures.
Yes. After your return request is approved, we will send you a shipping policy. Our team will determine the most appropriate method for returning your shipment, either by delivering it to the nearest shipping company branch or by arranging a pickup time for a representative from your location.
The return shipping service itself is free, as we provide you with a shipping label. However, please note that the original shipping fee you paid to deliver your order to you the first time is non-refundable.
Yes. When refunding, only the value of the items will be refunded. Original shipping charges and cash on delivery charges (if applicable) are service charges already provided and are therefore non-refundable.
The actual amount you paid will be refunded after the discount is applied. The discount value you received from the coupon cannot be redeemed for cash or transferred to credit.
Once we receive the returned product and verify its compliance, our team will process your refund request within one business day. After that, the amount will appear in your account depending on your bank or payment provider's procedures, and this may take up to 14 business days.
