Here you'll find answers to all your questions about Hikayat Child Store, from products and shipping to payment and orders.
Here you'll find everything about our identity, the quality of our products, and what makes us your favorite destination for children's fashion.
"Child's Tale" was born from our passion for providing a rich and enjoyable childhood experience. What sets us apart is our commitment to providing toys and products that are not only entertaining but also safe, educational, and help develop children's skills. We carefully select each item and ensure that every story that begins in our store is a happy one.
Yes, absolutely. Authenticity is the cornerstone of our business. We are authorized agents and distributors of the world's most famous brands, and we deal directly with trusted sources to ensure that every product you receive is 100% authentic and of the highest quality standards.
Yes, we proudly offer a wide range of the world's most popular brands trusted by parents and loved by kids, such as LEGO, Barbie, Hot Wheels, Melissa and Doug, and many more. You can use the search bar at the top of the page to find your favorite brand.
We have a specialized team that follows precise standards for product selection, the most important of which are:
- Safety: The materials used in its manufacture are completely safe for children.
- Educational and developmental value: The game contributes to developing the child’s mental or motor skills.
- Quality and Durability: Designed to last and withstand the nature of children's play.
Each product on our website has its own "Description" section, where you'll find a detailed explanation of the product's specifications, contents, any accessories it comes with, and its appropriate age.
We're constantly working to restock out-of-stock products. The best way to find out is by using the "Add to Favorites" or "Notify me when available" features on the product page, and we'll notify you as soon as they're back in stock.
Yes, we have three branches in Jeddah. To view the locations of these branches, please visit the Hekayat Child branches page below.
Yes, it is available on the Ma'arouf platform (one of the initiatives of the Ministry of Commerce and Investment). You can view it through the link below.
Everything related to your order's arrival. For detailed answers on each case, we've created a comprehensive page.
The total time it takes to receive your order depends on the processing time and the delivery time to your city.
- Within Jeddah: We offer same-day delivery for orders confirmed before 6:00 PM.
Outside Jeddah: Orders confirmed before 11:00 PM will be processed and delivered to the shipping company on the same day, arriving within 2 to 5 business days depending on your city.
The shipping fee is a flat rate of 28.75 to all regions of the Kingdom. We are pleased to offer free shipping for orders over 399.
Once your order is delivered to the shipping company (outside Jeddah), we'll send you a notification via WhatsApp and email containing a direct link and tracking number. For Jeddah orders, you can track the "Delivering" status through the "My Orders" page in your account.
We've covered all the details about shipping on a dedicated page. To learn more about shipping to remote areas, seasonality, order modifications, and more, please visit our detailed Shipping and Delivery page.
Your satisfaction is our priority. If you change your mind or encounter any problems, our policy is clear and flexible.
We provide you with complete flexibility as you wish:
- For return (refund): You can request a return within 3 days from the date you receive the product.
- For exchange (for another product or credit): You can request an exchange within 7 days from the date you receive the product.
To ensure your order is accepted, the basic condition is that the product is in its original condition, unused, and in its original packaging that has not been opened or damaged.
We sincerely apologize for any errors. In such cases, please contact customer service directly within 3 days. We will be fully responsible for the costs of returning the incorrect product and sending you the correct one.
All cases, including non-returnable products, gift policy, steps, and refunds, are detailed on a comprehensive page. Please visit the Exchange and Return Policy page to learn more.
Here you will find everything you need to manage your account and easily control your orders.
You can edit your name, mobile number, or password at any time. Simply log in to "My Account," select "Profile," and click the field you want to edit.
Yes, it is possible, and it depends on the order status. We have explained all the conditions and the costs involved (if any) in detail on the "Shipping and Delivery Policy" page (modifications and cancellations before shipping) and the "Exchange and Return Policy" page (cancellations after shipping).
Shopping with us is safe, our prices are clear, and we're here to answer your financial questions.
Yes, it's 100% secure. We use the latest secure secure encryption (SSL) technology to protect your data, and we do not store any of your credit card information on our systems. Your privacy and security are our top priorities.
We offer all your preferred payment methods: Mada, credit cards (Visa and Mastercard), Apple Pay, STC Pay, and cash on delivery.
Yes, all prices displayed on the website are final and include VAT. You won't be surprised by any additional charges upon checkout.
Typically, the reason may be that your bank has not activated the online purchase feature, or that you entered some of your card information incorrectly. Please double-check your information and try again, or contact your bank. If the problem persists, our customer service team is ready to assist you.
We love to provide our customers with the best deals. Here's everything you need to know about coupon usage.
Simply add the products to your cart and proceed to the checkout page. You'll find a box for the "discount code." Enter the code and click "Apply."
Discount coupons typically do not include products in the offers or sales section, as they are already discounted. More than one discount cannot be combined on the same product.
Please ensure you type the code correctly (not just copy and paste), and check the coupon's expiration date. If you're sure the coupon is valid and it still doesn't work, please contact customer service directly for assistance.
