Your order status appears on the My Orders page in your account. Here is what each one means and what you can do at that stage:
Preparing
We have your order and our team is picking the items from the warehouse. You can change or cancel it with no fees at this stage.
Prepared
Your order is packed and waiting to go to the carrier or out with our courier. Changes are still possible, but contact us quickly.
Shipped
Your order is with the carrier and on its way, and your tracking number has been sent. It can no longer be changed or cancelled from our side.
Out for Delivery
The courier has your order today and will call you before arriving.
Delivered
Your order has reached you. The 3 business day return window and 7 business day exchange window start from this moment.
Cancelled
The order has been cancelled, and any advance payment is being refunded.
If a status is unclear
If a status is unclear or stays unchanged longer than you expect, message us on WhatsApp at +966 50 303 4958 and we will tell you exactly where your order stands.
More questions on this topic
- 1. Can I change my order after confirming it?
- 2. How do I cancel my order before it ships?
- 3. I entered the wrong address. How do I fix it?
- 5. I want to cancel after my order has shipped. Is that possible?
- 6. Can I change my payment method after confirming the order?
- 7. I paid with Tabby or Tamara and cancelled. What happens to my instalments?