Yes, and we are happy to help. You can change the products, update your delivery details, or add gift wrapping, as long as your order status is Preparing or Prepared.
How to request a change
To make a change, message our customer care team on WhatsApp at +966 50 303 4958 with your order number and what you would like to change. The sooner you reach us, the better the chance we can make the change before your order leaves our warehouse.
Once your order has shipped
Once the status moves to Shipped or Out for Delivery, your order has left our warehouse and is with the courier, so it can no longer be edited. You can still receive it and then request a return for anything that does not suit you, within 3 business days of delivery.
More questions on this topic
- 2. How do I cancel my order before it ships?
- 3. I entered the wrong address. How do I fix it?
- 4. What does each order status mean?
- 5. I want to cancel after my order has shipped. Is that possible?
- 6. Can I change my payment method after confirming the order?
- 7. I paid with Tabby or Tamara and cancelled. What happens to my instalments?