If your order status is Preparing, you can cancel it and get everything you paid back, with no fees.
The quickest way
Open your order details page in your account and press the cancel button. This option is available for the first 6 hours after you confirm your order, because we prepare orders quickly and yours leaves the warehouse soon after.
If more than 6 hours have passed
Contact our customer care team with your order number through any of these channels:
+966 50 303 4958
Phone
0503034958
As long as the order has not gone out for shipping, our team cancels it within one business day at most, and we refund the full amount including the shipping fee and the cash on delivery fee if you paid one. It then takes up to 14 business days to appear in the account you paid from, and that part depends on your bank rather than on us.
You can check your order status any time from the My Orders page in your account.
More questions on this topic
- 1. Can I change my order after confirming it?
- 3. I entered the wrong address. How do I fix it?
- 4. What does each order status mean?
- 5. I want to cancel after my order has shipped. Is that possible?
- 6. Can I change my payment method after confirming the order?
- 7. I paid with Tabby or Tamara and cancelled. What happens to my instalments?