Get in touch with us directly on WhatsApp at +966 50 303 4958 or by email at [email protected], and give us your order number.
Why delays happen
We hand every shipment to our carriers within one business day, but delays can happen for reasons outside our control, such as heavy demand or road conditions. When that happens, we open a direct follow-up with the carrier and keep you posted until your order arrives.
Your order is our responsibility
Your order stays our responsibility until it reaches your hands, so there is no need to chase the carrier yourself.
More questions on this topic
- 1. How do I track my order?
- 3. I was not home when the courier arrived. What now?
- 4. Can I choose a specific delivery day and time?
- 5. How do I order online and collect from a branch?
- 6. Should I contact you or the shipping company about a delivery issue?
- 7. What happens if I refuse the delivery?
- 8. My parcel was returned to sender. How do I get it reshipped?
- 9. What if my parcel goes missing?