It depends on where you are
In Jeddah
Follow your order straight from the My Orders page in your account. Once the status changes to Out for Delivery, your order is with our courier and on its way to you.
Outside Jeddah
The moment we hand your order to the carrier we send you a WhatsApp message and an email with your tracking number and a direct link, so you can follow the parcel step by step to your door.
Either way, the My Orders page in your account is always your first stop for the latest update.
More questions on this topic
- 2. My order is late. What should I do?
- 3. I was not home when the courier arrived. What now?
- 4. Can I choose a specific delivery day and time?
- 5. How do I order online and collect from a branch?
- 6. Should I contact you or the shipping company about a delivery issue?
- 7. What happens if I refuse the delivery?
- 8. My parcel was returned to sender. How do I get it reshipped?
- 9. What if my parcel goes missing?