Your options with the courier
The courier calls you before arriving, so if you are away you can agree on one of these options:
Leave it at the door
Authorise the courier to leave the parcel at your door after you give them the verification code sent to you by SMS
Deliver elsewhere
Ask for delivery to a nearby address such as your workplace or a relative's home, which may shift the timing slightly depending on the courier's schedule
Reschedule
Agree on another day that works for you
Collect from the carrier branch
Ask for the parcel to be held at the nearest branch so you can pick it up whenever suits you
If the courier cannot reach you
If the courier cannot reach you after several attempts, the parcel returns to our warehouse and you can arrange redelivery by contacting us.
More questions on this topic
- 1. How do I track my order?
- 2. My order is late. What should I do?
- 4. Can I choose a specific delivery day and time?
- 5. How do I order online and collect from a branch?
- 6. Should I contact you or the shipping company about a delivery issue?
- 7. What happens if I refuse the delivery?
- 8. My parcel was returned to sender. How do I get it reshipped?
- 9. What if my parcel goes missing?