We are sorry for the mistake. Putting it right is entirely on us and will not cost you anything.
Message us on WhatsApp at +966 50 303 4958 within 24 hours of delivery, with your order number and a photo of what arrived.
Here is what happens next
We arrange collection of the wrong item at our cost
We send you the correct product with no additional shipping fee
And if the correct product is unavailable, we refund everything you paid including the shipping fee, or add it to your wallet as store credit if you prefer
Please keep the wrong item unused and in its box until we collect it.
More questions on this topic
- 1. How long do I have to return or exchange an item?
- 2. What are the conditions for a return to be accepted?
- 3. How do I start a return?
- 4. How do I send the product back to you?
- 5. How do I exchange a product for something else?
- 6. My product arrived damaged or faulty. What should I do?
- 8. Which products cannot be returned?
- 9. Can I return a product I bought on sale?
- 10. What are the rules for returning or exchanging costumes?
- 11. What happens if my return does not meet the conditions?