Once we approve your return, we send you a shipping label and agree on the method that suits you:
Collection from your location
We arrange a time for the courier to pick the product up
Drop off at a carrier branch
You hand the parcel in at the nearest branch whenever suits you
If you collected your order from one of our branches
You have two options: bring it back yourself to the same branch you collected from, which is completely free, or ask for a courier to collect it, in which case you cover the return shipping cost.
Orders delivered by shipping cannot be returned through our branches, because online returns are handled centrally through shipping to keep our financial and stock records accurate.
To arrange the right method for you, message us on WhatsApp at +966 50 303 4958.
More questions on this topic
- 1. How long do I have to return or exchange an item?
- 2. What are the conditions for a return to be accepted?
- 3. How do I start a return?
- 5. How do I exchange a product for something else?
- 6. My product arrived damaged or faulty. What should I do?
- 7. I received a different product from what I ordered. What now?
- 8. Which products cannot be returned?
- 9. Can I return a product I bought on sale?
- 10. What are the rules for returning or exchanging costumes?
- 11. What happens if my return does not meet the conditions?