When your return reaches us, our team inspects it against the return conditions: unused, in its intact original box, with all accessories present.
If it passes
We process your refund within one business day and let you know.
If it does not pass
We contact you and explain why, with photos. The product is then sent back to you at your cost, and its value is not refunded.
To avoid this, before sending anything back make sure it is unused, the original box is intact, and every accessory and small piece is inside.
And if you are unsure whether your item qualifies, message us on WhatsApp at +966 50 303 4958 before sending it and we will tell you honestly where you stand.
More questions on this topic
- 1. How long do I have to return or exchange an item?
- 2. What are the conditions for a return to be accepted?
- 3. How do I start a return?
- 4. How do I send the product back to you?
- 5. How do I exchange a product for something else?
- 6. My product arrived damaged or faulty. What should I do?
- 7. I received a different product from what I ordered. What now?
- 8. Which products cannot be returned?
- 9. Can I return a product I bought on sale?
- 10. What are the rules for returning or exchanging costumes?