The most common reasons
Your cart contains sale items
Codes do not apply to products in our sale and clearance sections, since they are already discounted
Trying to stack discounts
Only one discount can apply to the same product
The code has expired
Every code has a set expiry date
A typo in the code
Type it manually with no extra spaces, since copying and pasting sometimes adds an invisible space
Check these and try again. If you are sure the code is valid and it still fails, message us on WhatsApp at +966 50 303 4958 with the code and a screenshot of your cart, and we will sort it out with you.
More questions on this topic
- 1. What payment methods do you accept?
- 2. Do your prices include VAT?
- 3. What is the cash on delivery fee, and how do I avoid it?
- 4. How do I pay in instalments with Tabby or Tamara?
- 5. How do I use a discount code?
- 6. How do I get my tax invoice?
- 7. Is paying on your store secure?
- 8. My card payment did not go through. Why?