Once an order is with the carrier, we cannot stop it from our side. But you have a practical option: refuse the parcel when the courier contacts you. It comes back to us and is treated as a return.
What that costs depends on the reason
If you are cancelling by personal choice
SAR 37.5 is deducted from your refund — the original 25 shipping fee we paid to bring the order to you, plus 12.5, which is half the 25 return shipping cost. The full value of your products is returned.
If the reason is something on our side
Such as a wrong or damaged item, nothing is deducted and we cover the shipping and return costs in full.
We process the refund within one business day of the order reaching us, and it then takes up to 14 business days to appear in your account depending on your bank.
One tip that can save you money: if you change your mind, contact us immediately. Sometimes we catch the order before it physically leaves the warehouse and cancel it with no deduction at all.
More questions on this topic
- 1. Can I change my order after confirming it?
- 2. How do I cancel my order before it ships?
- 3. I entered the wrong address. How do I fix it?
- 4. What does each order status mean?
- 6. Can I change my payment method after confirming the order?
- 7. I paid with Tabby or Tamara and cancelled. What happens to my instalments?