Costumes have their own policy because of their seasonal nature and sizing. The window is 24 hours only from the moment you receive your order, for both returns and exchanges.
If the reason is yours
A change of colour, size or mind — you cover the shipping cost in both directions. After 24 hours, neither a return nor an exchange is possible.
If the mistake is ours
We sent the wrong size, the wrong item, or it arrived damaged — we cover every cost and send you the correct one with nothing extra to pay.
Either way, the costume must be unused and in its original packaging with all its pieces.
To avoid the problem entirely, check the size chart on the product page before buying. And if you are unsure, message us on WhatsApp at +966 50 303 4958 before you order and we will help you pick the right size.
More questions on this topic
- 1. How long do I have to return or exchange an item?
- 2. What are the conditions for a return to be accepted?
- 3. How do I start a return?
- 4. How do I send the product back to you?
- 5. How do I exchange a product for something else?
- 6. My product arrived damaged or faulty. What should I do?
- 7. I received a different product from what I ordered. What now?
- 8. Which products cannot be returned?
- 9. Can I return a product I bought on sale?
- 11. What happens if my return does not meet the conditions?