We are sorry this happened, and we take full responsibility. Message us on WhatsApp at +966 50 303 4958 within 24 hours of delivery, with your order number and clear photos showing the damage or fault.
Your options
We cover the full cost of the return and replacement, and you choose between:
A replacement product sent to you at no cost
A full refund of everything you paid, shipping fee included
Inspection conditions
The product must be unused and in its original box with all accessories so we can inspect it.
Applies to every product
This policy applies to every product without exception, including electronics, video games, costumes and sale items that cannot normally be returned.
Check your order on arrival
Check your order as soon as it arrives — the 24 hour window is short and starts the moment the parcel reaches you.
More questions on this topic
- 1. How long do I have to return or exchange an item?
- 2. What are the conditions for a return to be accepted?
- 3. How do I start a return?
- 4. How do I send the product back to you?
- 5. How do I exchange a product for something else?
- 7. I received a different product from what I ordered. What now?
- 8. Which products cannot be returned?
- 9. Can I return a product I bought on sale?
- 10. What are the rules for returning or exchanging costumes?
- 11. What happens if my return does not meet the conditions?