Discounted products and items in our sale sections cannot be returned or exchanged.
Why this policy exists
These items are offered at the slimmest possible margin for a limited time, often in final quantities we will not restock. So please review the specifications, age range and size on the product page carefully before you buy.
The one exception
The only exception is a product that arrives damaged, faulty or different from what you ordered. In that case we take full responsibility regardless of the price, and you choose between a replacement or a refund. Tell us within 24 hours of delivery on WhatsApp at +966 50 303 4958 with photos showing the issue.
Sale items versus coupon purchases
One important note: a product bought at full price with a discount code applied is not considered a sale item, and our standard return policy applies to it.
More questions on this topic
- 1. How long do I have to return or exchange an item?
- 2. What are the conditions for a return to be accepted?
- 3. How do I start a return?
- 4. How do I send the product back to you?
- 5. How do I exchange a product for something else?
- 6. My product arrived damaged or faulty. What should I do?
- 7. I received a different product from what I ordered. What now?
- 8. Which products cannot be returned?
- 10. What are the rules for returning or exchanging costumes?
- 11. What happens if my return does not meet the conditions?