5. How do I exchange a product for something else?

Exchanges are available within 7 business days of delivery, and work through your store wallet so you are free to pick anything you like.

The steps

1. Message us on WhatsApp at +966 50 303 4958 with your order number and the product you want to exchange

2. We arrange the return and send you a shipping label

3. Once the product reaches us and passes inspection, we add its value to your wallet as store credit

4. Use that credit to buy any new product from the store

If the new product costs more

You pay only the difference at checkout. If it costs less, the remainder stays in your wallet for whenever you want it.

Store credit never expires. It is spent inside the store only and cannot be converted to cash or transferred to a bank account.