To protect product quality and licensing rights, these categories cannot be returned or exchanged:
Electronic devices
Video games and electronic games
Prepaid top up cards for gaming platforms
Discounted products listed in our sale sections
Costumes
Which have their own 24 hour policy
The one exception
The only exception is a product that arrives damaged or with a manufacturing fault. In that case our damaged goods policy applies to every category above without exception, and we cover all costs. Tell us within 24 hours of delivery on WhatsApp at +966 50 303 4958 with photos showing the issue.
A tip before you buy
We recommend reviewing the product details and specifications on its page before buying, especially in these categories.
More questions on this topic
- 1. How long do I have to return or exchange an item?
- 2. What are the conditions for a return to be accepted?
- 3. How do I start a return?
- 4. How do I send the product back to you?
- 5. How do I exchange a product for something else?
- 6. My product arrived damaged or faulty. What should I do?
- 7. I received a different product from what I ordered. What now?
- 9. Can I return a product I bought on sale?
- 10. What are the rules for returning or exchanging costumes?
- 11. What happens if my return does not meet the conditions?