This is rare, and if it happens we take full responsibility.
What to do straight away
Contact us straight away on WhatsApp at +966 50 303 4958 with your order number. We open a formal investigation with the carrier and follow it through, keeping you updated at every stage.
If the parcel is confirmed lost, you choose between
A full replacement order sent to you at no extra cost
A complete refund of everything you paid, shipping fee included
You are covered
You will not lose anything over a mistake that was not yours.
More questions on this topic
- 1. How do I track my order?
- 2. My order is late. What should I do?
- 3. I was not home when the courier arrived. What now?
- 4. Can I choose a specific delivery day and time?
- 5. How do I order online and collect from a branch?
- 6. Should I contact you or the shipping company about a delivery issue?
- 7. What happens if I refuse the delivery?
- 8. My parcel was returned to sender. How do I get it reshipped?