The most common causes are
Online purchases not enabled on your card. Most banks let you switch this on from their app in seconds
A typo in your card details
Such as the number, expiry date or security code
Insufficient balance or exceeding your daily purchase limit
Not completing the verification code your bank sends by SMS during checkout
Check these and try again. If the problem persists, try another method such as Apple Pay, STC Pay, Tabby or Tamara.
And if nothing works, message us on WhatsApp at +966 50 303 4958 and we will help you complete your order another way. Do not worry about any amount held from a failed attempt — it returns to your account automatically within a few days.
More questions on this topic
- 1. What payment methods do you accept?
- 2. Do your prices include VAT?
- 3. What is the cash on delivery fee, and how do I avoid it?
- 4. How do I pay in instalments with Tabby or Tamara?
- 5. How do I use a discount code?
- 6. How do I get my tax invoice?
- 7. Is paying on your store secure?
- 9. My discount code is not working. Why?