8. What happens to my points if I return an order?

It works logically, and in both directions:

Points you earned from the order

These come off your balance once the return is complete, since they were awarded for a purchase that did not stand.

Points you redeemed on the order

These go back to your balance, provided they are still within their 180 day validity from the date you originally earned them. If they expired during that period, they cannot be restored.

This applies to both full and partial returns. If you return one item from a multi item order, only the points tied to that item's value are deducted.

You can follow every movement on your balance under My Account then Loyalty, where you will find a full record of what you earned, what was deducted and what was returned.

If you notice any discrepancy after a return, message us on WhatsApp at +966 50 303 4958 and we will review it with you.