If you refuse the parcel, the courier returns it to our warehouse and it is treated as a return. What follows depends on how you paid.
If you paid in advance
We refund the value of your products minus SAR 37.5 — the original 25 shipping fee we paid to bring the order to you, plus 12.5, which is half the 25 return shipping cost. We process the refund within one business day, and it then takes up to 14 business days to appear in your account depending on your bank.
If you chose cash on delivery
That option is switched off for your account and will not be available on future orders. You can still order using any electronic payment method.
If you refused because of something on our side, such as a wrong or damaged item, nothing is deducted. Just tell our customer care team the reason and we will handle the rest.
More questions on this topic
- 1. How do I track my order?
- 2. My order is late. What should I do?
- 3. I was not home when the courier arrived. What now?
- 4. Can I choose a specific delivery day and time?
- 5. How do I order online and collect from a branch?
- 6. Should I contact you or the shipping company about a delivery issue?
- 8. My parcel was returned to sender. How do I get it reshipped?
- 9. What if my parcel goes missing?