The clock starts the moment your order reaches you, and the window depends on what you want to do:
Return for a refund of the product value: within 3 business days of delivery
Exchange for another product: within 7 business days of delivery. The product value is added to your store wallet so you can buy whatever you like
Damaged, faulty or wrong item
Tell us within 24 hours of delivery and we cover every cost
Costumes
Within 24 hours of delivery only
How to get started
To start any of these, message our customer care team on WhatsApp at +966 50 303 4958 with your order number.
Keep the product as it is
Keep the product unused and in its original box until the process is complete, as this is a core condition for accepting a return.
More questions on this topic
- 2. What are the conditions for a return to be accepted?
- 3. How do I start a return?
- 4. How do I send the product back to you?
- 5. How do I exchange a product for something else?
- 6. My product arrived damaged or faulty. What should I do?
- 7. I received a different product from what I ordered. What now?
- 8. Which products cannot be returned?
- 9. Can I return a product I bought on sale?
- 10. What are the rules for returning or exchanging costumes?
- 11. What happens if my return does not meet the conditions?