A parcel comes back to our warehouse when the courier cannot reach you after several attempts. Getting it back out to you is simple, and depends on how you paid.
If you paid in advance
Message us on WhatsApp at +966 50 303 4958 and we will reship your order at no extra cost.
If you chose cash on delivery
We need the order paid in advance by an electronic method before reshipping. Contact us and we will arrange both the payment and the new shipment in the same conversation.
A small tip: double-check the mobile number on your order, and answer courier calls even from unknown numbers.
More questions on this topic
- 1. How do I track my order?
- 2. My order is late. What should I do?
- 3. I was not home when the courier arrived. What now?
- 4. Can I choose a specific delivery day and time?
- 5. How do I order online and collect from a branch?
- 6. Should I contact you or the shipping company about a delivery issue?
- 7. What happens if I refuse the delivery?
- 9. What if my parcel goes missing?