The first step is always to contact us. Do not send the product back before that, because every return needs a shipping label that we issue.
How to reach us
+966 50 303 4958
Phone
0503034958
Have this ready to speed things up
Your order number, the name of the product you want to return, the reason, and photos if the item is damaged or different from what you ordered.
Once we approve the request, we send you the shipping label and agree with you on how the product comes back. Our customer care team is available every day from 9 AM to 11 PM.
More questions on this topic
- 1. How long do I have to return or exchange an item?
- 2. What are the conditions for a return to be accepted?
- 4. How do I send the product back to you?
- 5. How do I exchange a product for something else?
- 6. My product arrived damaged or faulty. What should I do?
- 7. I received a different product from what I ordered. What now?
- 8. Which products cannot be returned?
- 9. Can I return a product I bought on sale?
- 10. What are the rules for returning or exchanging costumes?
- 11. What happens if my return does not meet the conditions?