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Shipping & Delivery
Everything regarding the delivery of your order
- 1. When will my order arrive?
- 2. How much does shipping cost?
- 3. How do I get free shipping?
- 4. Which days do you deliver on?
- 5. Will everything in my order arrive together?
- 6. I want to order a bulky item. Does shipping cost more?
- 7. Are there customs fees or extra charges on delivery?
- 8. Which cities and countries do you ship to?
- 9. I live in a remote area. Can you still deliver to me?
- 10. Which shipping companies do you work with?
Payment & Invoices
Payment Methods, Prices, Coupons, and Invoices
- 1. What payment methods do you accept?
- 2. Do your prices include VAT?
- 3. What is the cash on delivery fee, and how do I avoid it?
- 4. How do I pay in instalments with Tabby or Tamara?
- 5. How do I use a discount code?
- 6. How do I get my tax invoice?
- 7. Is paying on your store secure?
- 8. My card payment did not go through. Why?
- 9. My discount code is not working. Why?
Tracking & Receiving
Track and receive your shipment however suits you best.
- 1. How do I track my order?
- 2. My order is late. What should I do?
- 3. I was not home when the courier arrived. What now?
- 4. Can I choose a specific delivery day and time?
- 5. How do I order online and collect from a branch?
- 6. Should I contact you or the shipping company about a delivery issue?
- 7. What happens if I refuse the delivery?
- 8. My parcel was returned to sender. How do I get it reshipped?
- 9. What if my parcel goes missing?
Changes & Cancellation
Modifying or cancelling your order before it arrives
- 1. Can I change my order after confirming it?
- 2. How do I cancel my order before it ships?
- 3. I entered the wrong address. How do I fix it?
- 4. What does each order status mean?
- 5. I want to cancel after my order has shipped. Is that possible?
- 6. Can I change my payment method after confirming the order?
- 7. I paid with Tabby or Tamara and cancelled. What happens to my instalments?
Returns & Exchanges
Product Return and Exchange Terms and Timeframes
- 1. How long do I have to return or exchange an item?
- 2. What are the conditions for a return to be accepted?
- 3. How do I start a return?
- 4. How do I send the product back to you?
- 5. How do I exchange a product for something else?
- 6. My product arrived damaged or faulty. What should I do?
- 7. I received a different product from what I ordered. What now?
- 8. Which products cannot be returned?
- 9. Can I return a product I bought on sale?
- 10. What are the rules for returning or exchanging costumes?
- 11. What happens if my return does not meet the conditions?
Refunds
When do you get your money back, and how much is returned to you
- 1. When will I get my refund?
- 2. What is deducted from my refund?
- 3. Do I pay for return shipping?
- 4. How does my store wallet work?
- 5. I paid cash on delivery and returned my order. How do I get my money back?
- 6. I used a discount code. How is my refund calculated?
- 7. Can my refund go to someone else's account?
Cashback
Get 3% of the order value back as credit for your next order.
Baby Story Points
Earn points with every order and redeem them for discounts.
- 1. What is the Baby Story Points programme?
- 2. How do I earn Baby Story Points?
- 3. What are my points worth, and what rewards are available?
- 4. How do I redeem my points for a discount?
- 5. Where can I see my points balance and history?
- 6. Do my points expire?
- 7. Can I earn points when shopping in your branches?
- 8. What happens to my points if I return an order?
Your Account
Manage your account and track your past orders.
Gifts & Wrapping
Wrap your gift and send it with a special touch.
Ordering in Peak Seasons
Plan your order ahead of the occasion to ensure it arrives on time.
- 1. Will my order be delayed during peak seasons?
- 2. When should I order to make sure my gift arrives before the occasion?
- 3. I ordered in the final days before the occasion. When will it arrive?
- 4. Do shipping fees or pickup options change during peak seasons?
- 5. How will I know about delivery changes during peak seasons?
About Baby Story
Who We Are and How We Select Our Products
- 1. Is Baby Story a trusted store?
- 2. Are all your products authentic?
- 3. How do I check a product's details and suitable age?
- 4. A product I want is out of stock. When will it return?
- 5. Which global brands do you carry?
- 6. Where are your branches and what are your hours?
- 7. How do you choose the toys in your store?
- 8. Do you offer special pricing for bulk orders?
- 9. What is the story behind Baby Story?
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